Cold sores

Your doctor reviews your symptoms, previous outbreaks, medical history and medication allergies before deciding on treatment.

Is this service right for you?

Adults with non-emergency cold-sore concerns. Symptoms near the eye or an unusual or severe outbreak need direct assessment.

Before your appointment

Note when symptoms began, how often outbreaks occur and any treatment previously used.

Cold sores — pre-appointment questionnaire

Complete the screening questions honestly. Your answers are saved before the next step. Booking opens only when the required screening answers allow it; otherwise you will receive instructions for clinician review. A clinician makes all treatment decisions.

This form is for non-emergency care and is not monitored continuously. Do not wait for a form response if you need urgent care. In an emergency, call 112.

Your contact details

Use the same name, email address and telephone number when booking in Vello so Medibem can match your questionnaire to your appointment. Do not enter your Finnish personal identity code or banking details.

Full name *

Email address *

Telephone number *

Information for your doctor

Answer as accurately as you can. If a question does not apply, say so. You may leave optional questions blank if you are unsure. A doctor will review your situation; this form does not diagnose a condition or confirm suitability for treatment.

What is your age and biological sex? *

Male, at least 18 years old

Female, at least 18 years old

I am under 18 years old

Automatic booking is paused for this answer. Contact Medibem on +358 46 903 8621 so a clinician can review your answers and advise on the appropriate care. This does not mean that care has been refused.

Do you experience any of the following symptoms? (Select all that apply) *

Blisters, sores, pain, or redness around the eye or on the eyelid

This is the first cold sore infection of my life, and the symptoms are extremely severe

Blisters or sores have spread extensively across the face or other parts of the body

None of these

This answer needs prompt assessment by a healthcare professional before online booking. Do not wait for a response to this form if you need urgent help. In an emergency or immediate danger, call 112.

Have you had a cold sore before and do you recognize the symptoms (e.g., tingling, itching, burning sensation on the lip followed by blisters)? *

Yes, I recognize the condition and have had it before

No, I am not sure if it is a cold sore

How often do you suffer from cold sore outbreaks?

Rarely (1–2 times a year or less)

Frequently (about 3–5 times a year)

Very often (more than 6 times a year or symptoms significantly disrupt daily life)

Do any of the following apply to you currently? (Select all that apply) *

I have diagnosed kidney failure

My immune system is significantly weakened due to illness or treatment (e.g., cancer treatment, cortisone medication, organ transplant)

Are you pregnant or breastfeeding?

None of these

The clinician must review kidney function when considering medication and dose.

Do you have any known drug allergies (especially to antiviral meds like acyclovir or valacyclovir)?

No known drug allergies

Yes, I am allergic to:

Please give details of any medical conditions, current medicines, allergies or answers above that need explanation.

Is there anything else you would like the doctor to know?

Medibem stores these answers in its website form records for appointment preparation. They are not sent to Vello in the booking link and are not automatically added to Kanta. Read the privacy notice or contact Medibem if you have questions about how your information is handled.

Before you continue *

I confirm that my answers are accurate. I understand that Medibem will store them for clinician review, that screening does not confirm treatment suitability, and that submitting this form does not create an appointment or arrange a callback.

Every appointment starts with a clinical assessment. A prescription or certificate is issued only when the doctor considers it appropriate. You may be advised to attend an in-person appointment or have tests.

How we can help

Is this service right for you?

Before your appointment